Shipping Policy
Information about our shipping procedures and delivery timelines
Order Processing
All orders placed before 2:00 PM EST Monday through Friday are processed the same business day. Orders placed after this time or on weekends/holidays will be processed the next business day.
Important: Medical shipments require additional verification for patient safety. Please allow 24-48 hours for prescription verification before shipping.
Shipping Methods & Timelines
Standard Shipping
- 3-5 business days delivery
- USPS or FedEx Ground
- Temperature-controlled packaging
- Free for orders over $200
Expedited Shipping
- 2 business days delivery
- FedEx 2Day or UPS 2nd Day Air
- Priority processing
- Additional $25 fee
Overnight Shipping
- Next business day delivery
- FedEx Priority Overnight
- Cold chain packaging
- Additional $45 fee
Shipping Restrictions
Due to state regulations and temperature sensitivity of our products, we currently ship to all 50 U.S. states with the following considerations:
Temperature Control
All peptide therapies are shipped with temperature monitoring devices to ensure product integrity.
Signature Required
Adult signature required upon delivery for all pharmaceutical shipments.
International
We do not currently ship outside the United States due to regulatory restrictions.
Frequently Asked Questions
Once your order ships, you'll receive a tracking number via email. You can track your package directly through the carrier's website using this number.
The carrier will leave a notice and typically attempt delivery 2 more times. After 3 attempts, the package will be returned to us. You may contact the carrier to arrange pickup or reschedule delivery.
Due to temperature requirements, we cannot ship to PO Boxes. A physical address with someone present to accept delivery is required.